At Sunshine Hospital, we are committed to providing quality healthcare services to all our patients. This Refund and Cancellation Policy outlines the terms and conditions related to payments, cancellations, and refunds.
1. Consultation & Service Fees
- Consultation fees once paid are non-refundable.
- If a patient cancels or reschedules an appointment at least 24 hours in advance, the amount may be adjusted against the rescheduled appointment (subject to hospital discretion).
- In case of a doctor’s unavailability or hospital-initiated cancellation, patients will be offered either a rescheduled appointment or a full refund.
2. Diagnostic Tests & Health Packages
- Payments made for diagnostic/laboratory tests are non-refundable once the test has been conducted.
- If a test/package is booked but not availed, cancellation must be requested within 24 hours of booking for eligibility of a refund.
- In case of technical errors or test cancellation from the hospital side, a full refund will be provided.
3. Inpatient (IPD) & Surgical Procedures
- Advance deposits for admission or surgeries are adjusted against the final bill.
- If a patient cancels admission or surgery 48 hours before the scheduled date, the advance may be refunded after deducting administrative charges.
- No refunds will be applicable once the patient has availed treatment or occupied the hospital bed.
4. Online Payments
- If a payment fails but the amount is deducted from the patient’s account, the refund will be processed back to the same account within 7–10 working days.
5. Refund Processing
- All eligible refunds will be made to the original mode of payment only.
- Processing time may vary between 7–15 working days depending on the payment gateway or bank.
6. Contact for Queries
For any concerns or refund requests, please contact:
Sunshine Hospital – Accounts/Administration Department
Phone: 079857 67596
Email: info@sunshinehospitalatc.com